HELP & FAQ

TRUST & SAFETY

If you won’t be home when your cleaner get there, just let us know where the key or key box will be. If you have a door with a keypad lock simply create a temporary code that your cleaner can use to gain access to your home.

All of our cleaners are interviewed and pass a nationwide detailed background check. If you have any issues during your cleaning service please do not hesitate to call us at 770-695-7189 or email us at [email protected].

We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by Stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.

If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you! We can be reached from the contact form or you can email us at [email protected] or call us at 770-695-7189.

PRICING & POLICIES

Yes, just give us a call at 770-695-7189 or email us at [email protected].

Bookings will be automatically scheduled at the cadence specified unless you change your plan or reschedule an appointment. Payment will be charged before each booking. There is a $75 fee if your plan is terminated within 24 hours of the scheduled cleaning, unless the service does not live up to our Happiness Guarantee.

When booking your cleaning, simply enter your Gift Card number into the Promo Code section of the Booking form. The cost of the booking will be deducted from your Gift Card balance. If your Gift Card does not have enough funds to cover the full price of the booking the remaining amount will be charged to your credit/debit card during checkout.

Absolutely. At any time you can login to your account and see the balance on any gift cards you have. If you’d like to apply that balance to your next cleaning simply give us a call at 770-695-7189 or email us at [email protected].

If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7-day window). If after our re-clean is completed and you’re still not happy with service, we will offer a full refund.

POSTPARTUM CLEANING

You can easily book by visiting the Booking page and selecting Postpartum in the Bedroom dropdown menu. Or if you prefer you can call us at 770-695-7189.

You can book as soon as you’re ready. Whether right after bringing your baby home or a few weeks in, we’re here to help when you need it.

Yes, we use non-toxic, gentle cleaning products that are safe for both moms and babies. If you have preferences or sensitivities, let us know, and we can accommodate your needs.

The session typically lasts 1 hour, depending on the size of the space. We aim to be efficient while providing a thorough clean to give you a stress-free environment.

Our Postpartum Cleaning Package is designed to help new moms by tidying up the areas where you and your baby spend the most time. This includes:

– Pickup and organization of the living area or bedroom

– A quick bathroom wipe down

– Washing dishes and wiping down kitchen surfaces

MANAGE YOUR ACCOUNT

You can submit a password change request on the customer login page here.

Log into your account here and update your address in your upcoming booking.

Alternatively, you can give us a call at 770-695-7189 or email us at [email protected] and we will gladly update your address for you.

Log into your account here and update your card on file. Your new card will automatically be noted as your default card.

Simply go to our booking form and schedule your appointment online. Be sure to select any and all Extras before booking. If you have a Promo Code or Gift Card be sure to enter it here.

GETTING STARTED

We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website. You can also select Extras such as Inside the Fridge, Inside the Oven, Windows, Walls, etc. when booking.

We currently provide services for the Greater Atlanta, GA area.

Sure thing! When booking your cleaning just fill out the Notes section with any special instructions or requests. Or if you’ve already booked, simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.

Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.

When you book cleaning services an account is automatically created for you. You will receive a booking confirmation email with a link to create your password and you’re ready to go. If you already have an account you can log in here.

Yes, our Maids provide all cleaning supplies, products and equipment. If you have a specific request for a certain service please contact us before booking service.